mg999's Privacy Policy

Introduction & Scope

mg999 ("we", "us", or "the platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information when you visit our website mg999.mom, create an account, or use any of our services.

Before reading this policy, please note: mg999's services are intended solely for individuals aged 21 and above. By using our platform, you confirm that you have read and agree to all terms of this policy.

This policy applies only to mg999's own services. If our site references any external organisations, please contact those organisations directly regarding their own privacy policies — mg999 is not responsible for that information.

What Information We Collect

mg999 collects the following types of information to operate its services properly and ensure security:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID (NID) or passport number (where applicable)
• Scanned copy of photo ID (during the verification process)

2.2 Contact Information

• Email address
• Mobile number
• Current address

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Transaction history (deposits and withdrawals)

2.4 Technical & Usage Information

• IP address and device identifiers
• Browser and operating system information
• Time of visit, pages viewed, and click data
• Data collected via cookies and similar tracking technologies
• Gaming activity logs (bet amounts, wins, losses, etc.)

We collect only the minimum information necessary to operate our services. We do not seek irrelevant or excessive data.

How Collected Information Is Used

mg999 uses the information it collects for the following purposes:

We never sell your information to third parties or rent it out for commercial purposes. Every use of your data is directly related to the operation of our services.

Sharing Data with Third Parties

mg999 follows a strict data confidentiality policy. However, sharing information may be necessary in the following limited circumstances:

4.1 Payment Processors

Transaction-related information is shared with our payment partners (such as bKash, Nagad, Rocket, Upay, and designated banks) to process financial transactions. This information is used only within the scope of the relevant transaction.

4.2 Technology Service Providers

Information may be shared with trusted technology providers under contractual terms for server hosting, data analytics, fraud detection, and customer service software operations. These providers process data solely in accordance with mg999's instructions.

4.3 Legal Obligations

Relevant information may be shared with authorities in response to a court order, a lawful request from an investigative body, or other valid legal requirements. In such cases, mg999 will make reasonable efforts to notify you, unless legally prohibited from doing so.

4.4 Responsible Gaming Support

If a player requests responsible gaming support, specific information may be shared with the relevant support organisation with their consent.

Outside the situations described above, mg999 does not disclose any of your personal information to third parties.

Data Protection & Security

mg999 applies industry-standard security measures to protect your personal and financial information. The key elements of our security framework are outlined below:

However, no method on the internet is 100% secure. Even with the highest level of precaution, no service provider can guarantee complete security. It is therefore your responsibility to keep your password confidential and to notify us immediately if you notice any suspicious activity.

Cookies & Tracking Technologies

mg999 uses cookies and similar technologies on its website. Cookies are small text files that your browser stores on your device when you visit our site.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They include maintaining login sessions, storing security tokens, and remembering user preferences. The site cannot function properly without these cookies.

6.2 Analytical Cookies

These cookies help us understand which pages are visited most, how long visitors stay on the site, and where difficulties arise. This information is analysed in aggregate — no individual is identified separately.

6.3 Cookie Controls

You can disable or delete cookies through your browser settings. Please note, however, that disabling essential cookies may interfere with important functions such as logging in or making transactions.

Data Retention Period

mg999 does not retain your personal information longer than necessary. Retention periods are determined as follows:

• Account information: For as long as your account is active and for as long as needed after closure to meet legal obligations.
• Transaction records: May be retained for several years to ensure financial auditing and fraud prevention.
• Support conversations: Retained for a set period to improve the quality of customer service.
• Log files: Retained for a short period for security analysis and deleted after a defined time.

Once the retention period has ended or the relevant purpose has been fulfilled, your information is securely deleted or anonymised.

Your Data Rights

As a member of mg999, you have the following rights regarding your personal information:

To exercise any of the rights listed above, please contact our support team. We will respond to your request within a reasonable time.

Protection of Minors

mg999 firmly believes that online gambling and betting services are for adults only. This platform is intended solely for individuals aged 21 and above.

We follow an age verification process at account registration, and accounts belonging to minors are closed immediately. We do not knowingly collect any information from individuals under the age of 18.

If we are informed that a minor has created an account on our site, we will close that account, delete the associated information, and cancel any related transactions.

Policy Changes & Updates

mg999 reviews this privacy policy periodically and updates it as needed. When changes are made:

• Advance notice of significant changes will be sent to the registered email address.
• The "Last updated" date at the top of this page will be changed.
• Continuing to use the site after an update constitutes acceptance of the new policy.
• If you do not agree to the new policy, you may request that your account be closed.

We recommend that you visit this page regularly and stay up to date with any changes.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.